Return & Refund Policy
At Pharmacy Needs, we prioritize product safety, quality assurance, and regulatory compliance. Due to the sensitive nature of pharmaceutical and healthcare products, we maintain a strict No Return & No Exchange Policy.
1. No Returns or Exchanges
- Medicines, healthcare products, nutritional supplements, vaccines, and wellness products once sold are not eligible for return or exchange.
- We do not accept returns for:
- Opened products
- Used products
- Temperature-sensitive items
- Prescription medicines
- Perishable healthcare products
2. Damaged, Incorrect, or Missing Products
Customers must report any of the following issues within 24 hours of delivery:
- Damaged products
- Incorrect items received
- Missing products from the order
To process the complaint, customers may be required to provide:
- Order ID or invoice
- Clear photographs of the package and products
- Unboxing images/videos where applicable
All claims are subject to verification by Pharmacy Needs.
3. Refund Eligibility
Refunds, if approved after verification, may only be processed in cases such as:
- Product unavailable after order confirmation
- Verified damaged product during transit
- Incorrect product dispatched by us
Approved refunds will be processed through the original payment method within a reasonable processing period.
4. Order Cancellation
- Orders can only be cancelled before dispatch.
- Once shipped, orders cannot be cancelled, returned, or exchanged.
5. Contact Us
For any support regarding orders or product issues, please contact:
Pharmacy Needs
WhatsApp: 7386123656
Hyderabad, Telangana, India